Latham’s Steel Doors is a family-owned business and the UK’s leading supplier of steel security doors. Established in 2011, we specialise in providing high-quality, cost-effective doors that combine superior protection with stylish designs for both residential and industrial use.
With the UK’s largest stock of steel doors, we offer a wide range of standard sizes, bespoke options, and customisable finishes. Manufactured from galvanised steel and finished with durable powder coating, our doors are built to last while enhancing the appearance of any property.
Our people are dedicated to delivering exceptional service, helping customers select and customise the perfect solution for your security needs.
We take pride in ensuring everything we do is guided by our core values Empathy, Authenticity and Integrity, Resilience, Include and Empower, Accountability, Commitment to Customers and Innovation.
Job Duties
- Manage incoming enquiries via phone, email, and in-person, providing expert advice and solutions
- Process quotations and sales orders, proactively upselling where possible
- Handle online sales from platforms like our website and eBay
- Build and maintain strong relationships with customers, ensuring exceptional service from enquiry to after-sales support
- Establishes, develops and maintains positive business and customer relationships.
- Resolve customer queries efficiently to maximise satisfaction
- Identify and pursue new business opportunities within the industry
- Maintain high service standards, ensuring professionalism and attention to detail
- Stay up to date with company products and industry trends through monthly sales meetings
- Contributes to team effort by accomplishing related results as needed.
Skills & Qualifications
- Minimum 2 years of sales experience (B2B or B2C)
- Industry experience in doors/windows preferred but not essential
- Sales & customer service experience
- Clear and confident phone manner
- Confident communicator with strong customer-facing skills
- Excellent verbal & written communication skills
- Problem solving & working within a team
- Computer literate
- Ability to retain information
- Eye for detail
Benefits
Full & Comprehensive Training Programme
Working Hours:
Monday to Friday, either 8:00am–4:00pm or 9:00am–5:00pm
Holiday Entitlement:
21 days annual leave plus bank holidays, with the option to purchase additional leave. Extra holiday is also accrued based on length of service.
Work Arrangement:
This role is not available for remote working.
Salary:
£28,000 per annum basic salary, with eligibility for a generous commission structure.
On-Target Earnings (OTE): £30,000+ annually.