First of all don’t panic, we’re here to help. We understand correct installation is crucial in securing your premises, and we want your steel door installed and working fully, as much as you do.
Please be sure to refer to the installation manual first. There is a comprehensive section on troubleshooting. We also have very detailed ‘how-to’ videos here on how to install your steel door.
We are also available 8am-5pm Monday-Friday to assist with any queries. Our friendly sales and customer service team will also be happy to help, simply call 01384 220 050 or email [email protected]
It is really helpful to provide us with photos or even better, a video of the issues you’re experiencing to give our customer services team the best chance of advising on how to resolve.