How Can We Help?

What do I do if my door isn’t fitting properly?

First of all don’t panic, we’re here to help. We understand correct installation is crucial in securing your premises, and we want your steel door installed and working fully, as much as you do.

Please be sure to refer to the installation manual first or alternatively, view the following videos for comprehensive troubleshooting advice:


We also have very detailed ‘how-to’ videos here on how to install your steel door.

We are also available 8am-5pm Monday-Friday to assist with any queries. Our friendly sales and customer service team will also be happy to help, simply call 01384 220 050 or email [email protected]

It is really helpful to provide us with photos or even better, a video of the issues you’re experiencing to give our customer services team the best chance of advising on how to resolve.

Multi Point Troubleshooting video transcript:

[00:00:07] If you experience any difficulty with your multi point door,
[00:00:11] here are some simple checks you can do to rectify the issue.
[00:00:16] Firstly, check the centre sash lock is functioning correctly.
[00:00:21] Remove the two handle screws, two cylinder cover screws
[00:00:24] and single cylinder screw to take these parts off the door.
[00:00:29] Unscrew the 4 screws in the corners to remove the sash lock
[00:00:34] The sash lock has two hooks, one top and one bottom, which slot into eyes in the internal rod.
[00:00:41] The bottom hook should be parallel with the top hook.
[00:00:44] If it isn’t, using pliers, gently pull the hook back into position
[00:00:48] and refit the sash lock into the door ensuring the hooks go through the eyes in the rods when being refitted.
[00:00:55] You can also check the side locks, which are the 2 sets of shoot bolts above and below the main sash lock.
[00:01:01] Unscrew the top and bottom screws to remove the lock and
[00:01:05] ensure the hook element of the shoot bolt is located in the eye of the rod and is the correct way round.
[00:01:11] Another option is to check the cylinder is working correctly.
[00:01:15] Remove the cylinder following the steps mentioned previously and test the cylinder out of the door.
[00:01:21] The key should turn the cam in the cylinder smoothly and without force
[00:01:25] A further check is to ensure the bottom shoot bolts can extend freely from
[00:01:29] the door leaf and into the door frame when closed.
[00:01:32] If you have followed this guidance and are still experiencing issues
[00:01:35] please contact our team who will be happy to help further

Spacing Around Doors when Fitted video transcript:

[00:00:04] If you are experiencing any issues with spacing around your door,
[00:00:08] or adjustments during installation, you can follow these simple steps to find the solution.
[00:00:13] We recommend making adjustments prior to fixing the door in place.
[00:00:18] The effects of misalignment are more exaggerated the larger the door is,
[00:00:21] and even more-so with double doors.
[00:00:24] Please allocate more time for installation and adjustment of larger and double doors.
[00:00:30] The gap around the door leaf is designed to be between 3-6mm.
[00:00:34] If you find the gap to be uneven on the hinge side or latching side,
[00:00:37] the door frame hasn’t been fitted vertically plumb.
[00:00:41] To alleviate this, loosen the wind out lugs on one side
[00:00:44] and tighten on the other to push the door leaf into alignment and even out the gap.
[00:00:50] If you notice gaps at the top and the bottom are uneven, your frame may be sat on an uneven surface.
[00:00:56] To remedy this, loosen off the wind out lugs and fixings.
[00:00:59] Place fitting shims under the leg of the frame on the side that needs to be higher to raise it up
[00:01:04] and even out the gaps horizontally.
[00:01:07] The frame is designed to allow for adjustment so has some flex.
[00:01:11] If your door leaf is sitting proud at either the top, bottom or either side,
[00:01:15] your frame may have been fitted further back on one of the sides causing it to twist.
[00:01:20] To correct this,
[00:01:21] loosen the wind out lugs and push or pull the protruding side of the frame until it’s sitting flush on all sides.
[00:01:29] You can then retighten the wind out lugs.
[00:01:32] If you’ve overtightened your wind out lugs your door frame will bow inwards concavely,
[00:01:37] and the door leaf will hit the frame and not close smoothly.
[00:01:40] To rectify this,
[00:01:42] loosen the wind out lugs until the frame is sitting straight and the door latches smoothly.
[00:01:47] You can then fix in place.
[00:01:49] If you under tighten the wind out lugs and fix into position,
[00:01:53] the frame will bow outwards convexly,
[00:01:55] and you may find that your locks don’t engage properly.
[00:01:58] To fix this, tighten the wind out the lugs to bring the frame back into alignment.
[00:02:04] If you wedge the frame into an opening that’s too tight,
[00:02:07] you may need to enlarge the aperture to create more space for making any adjustments.
[00:02:13] Finally, it is also important to ensure the seal is fitted correctly to the door
[00:02:17] with the ‘V’ pointing into the frame, to allow for smooth closing.

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